SpinStation Casino Privacy Policy

At SpinStation Casino, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access or use our services at spinstation.com. We encourage you to read this document carefully so you understand your rights and how our SpinStation platform handles your data. By continuing to use our services, you acknowledge the practices described here.

1. Who We Are

SpinStation Casino is operated by White Hat Gaming Limited, a company registered in Malta (registration number C73232), with its registered office at 85 St John Street, Valletta, VLT1165. Certain operations are conducted through White Hat (Holdings) Limited, registered in Gibraltar (registration number 109784). We hold a licence issued by the UK Gambling Commission (account number 52894) and operate under MGA licence MGA/B2C/370/2017. We are the data controller responsible for your personal information collected through our SpinStation online casino.

2. Information We Collect

When you register and interact with our SpinStation Casino services, we may collect the following categories of personal data about you:

• Identity data: full name, date of birth, gender, and government-issued identification details
• Contact data: email address, phone number, and postal address
• Financial data: payment method details, transaction history, deposit and withdrawal records
• Technical data: IP address, browser type, device information, and login data
• Usage data: information about how you use our spin station casino app, website, and services
• Marketing data: your preferences regarding spin station promotions, bonuses, and communications
• Verification data: documents submitted to verify your identity and comply with regulatory requirements

We collect this information when you register an account via spinstation login, make a deposit, claim a spin station bonus, or contact our customer support team. We may also receive data from third-party providers such as payment processors and identity verification services.

3. How We Use Your Data

At SpinStation, we use your personal data for the following purposes:

• To create and manage your account and enable your SpinStation login
• To process your deposits and withdrawals, including spin station deposit transactions and spinstation withdrawal requests
• To provide and improve our services, including our spin station mobile app available on Android via Google Play
• To verify your identity and comply with UK Gambling Commission requirements and anti-money laundering obligations
• To communicate with you about your account, spin station bonuses, and spin station promotions
• To conduct responsible gambling checks and enforce our safer gambling policies
• To detect and prevent fraud, cheating, or any other unlawful activity on our platform
• To respond to your enquiries submitted via live chat or email

4. Legal Basis for Processing

We process your personal data on the following legal grounds under the UK GDPR and the Data Protection Act 2018:

• Contractual necessity: processing is required to fulfil our agreement with you as a player
• Legal obligation: we are required to process certain data to comply with our UKGC licensing conditions
• Legitimate interests: we process data to operate our spin station casino online securely and effectively
• Consent: where you have specifically agreed to receive marketing communications about spin station casino bonus offers or spin station casino no deposit bonus codes

5. How We Share Your Data

Our SpinStation Casino does not sell your personal data to third parties. However, we may share your information with:

• Payment providers: Visa, Mastercard, PayPal, Skrill, Neteller, Trustly, MuchBetter, Paysafecard, and other partners processing your spin station deposit and withdrawal transactions
• Game providers: NetEnt, Microgaming, Evolution, Pragmatic Play, Play'n GO, Big Time Gaming, Relax Gaming, Nolimit City, and Hacksaw Gaming, to the extent necessary to deliver their games
• Regulatory authorities: the UK Gambling Commission and other competent authorities when required by law
• Group companies: White Hat Gaming Limited and White Hat (Holdings) Limited, including affiliated brands within the White Hat network
• Identity verification services: third-party providers helping us confirm your identity and age
• Dispute resolution: eCOGRA, our approved Alternative Dispute Resolution provider

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our SpinStation Casino website and spin station casino app to improve your browsing experience, remember your preferences, and analyse how users interact with our platform. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our services, including your ability to complete SpinStation login or access certain spin station bonuses.

7. Data Retention

We retain your personal data for as long as your account remains active and for a minimum of five years after account closure, in compliance with our UKGC licensing obligations and applicable anti-money laundering legislation. Financial records related to spin station deposit and spinstation withdrawal activity are retained in line with legal requirements.

8. Your Rights

As a user of our SpinStation Casino services, you have the following rights under UK data protection law:

• The right to access the personal data we hold about you
• The right to rectification of inaccurate or incomplete information
• The right to erasure of your data in certain circumstances
• The right to restrict our processing of your data
• The right to data portability in a machine-readable format
• The right to object to certain types of processing, including direct marketing about spin station promotions
• The right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond to all verified requests within one calendar month.

9. Data Security

We at SpinStation implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, or misuse. Our security practices include SSL encryption across all pages of the spin station casino online platform, secure data storage systems, and access controls limiting who within our organisation can view your information.

10. Marketing Communications

With your consent, we may contact you about our spin station welcome bonus, spin station casino bonus codes, the Bonus Wheel, prize draws, and other spin station bonuses available to registered players. You can opt out of marketing communications at any time by clicking the unsubscribe link in any email we send or by updating your communication preferences through your account settings.

11. Transfers Outside the UK

In certain cases, we may transfer your personal data to countries outside the United Kingdom, including Malta and Gibraltar, where our parent entities are based. We ensure that any such transfers are protected by appropriate safeguards, including standard contractual clauses approved by the relevant regulatory authorities.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will notify you via email or through a prominent notice on our SpinStation Casino website. We encourage you to review this page periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data at our SpinStation Casino, please contact us via live chat on our website or by email through the contact details available at spinstation.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data appropriately.