SpinStation Responsible Gaming

Our Commitment to Safe Gaming

We at SpinStation are proud to operate under one of the most regulated gambling frameworks in the world. The UK Gambling Commission requires us to uphold strict standards when it comes to player safety, and we go above and beyond those requirements wherever we can. Our responsible gaming programme covers everything from deposit limits and session reminders to full self-exclusion, and every tool is available directly from your account dashboard.

Our Spin Station platform is designed with transparency in mind. You will always be able to see how long you have been playing, how much you have deposited, and how your balance has changed over time. We believe that informed players are empowered players, and we want you to have access to all the information you need to make decisions that are right for you.

Responsible Gaming Tools Available to You

We offer a range of practical tools to help you manage your gaming activity. All of these can be set or adjusted through your account settings at any time:

• Deposit Limits – Set a daily, weekly, or monthly cap on how much you deposit. Reductions take effect immediately; increases require a cooling-off period.
• Loss Limits – Restrict how much you can lose over a chosen time period, helping you stay within your personal budget.
• Session Time Limits – Decide in advance how long each gaming session should last. When your limit is reached, you will be automatically logged out.
• Reality Checks – Set timed reminders that appear during play, showing you how long you have been active and how much you have spent.
• Cooling-Off Period – Take a short break from our platform for a defined period — 24 hours, 1 week, or 1 month — without permanently closing your account.
• Self-Exclusion – If you feel you need a longer break, we can exclude you from SpinStation for a minimum of six months. During this time, you will not be able to access our games or receive marketing communications from us.

Self-Exclusion: How It Works at Spin Station

We take self-exclusion very seriously at Spin Station. Once activated, self-exclusion is immediate and cannot be reversed until the chosen period has elapsed. We will remove you from all marketing lists and do everything within our power to prevent you from accessing our platform during your exclusion.

If you are a UK player looking for a broader exclusion solution, we strongly encourage you to register with GAMSTOP — the national self-exclusion scheme. GAMSTOP allows you to self-exclude from all UK-licensed online gambling operators in a single step. As a UKGC-licensed casino, we are fully integrated with GAMSTOP and take all registrations seriously.

You can register with GAMSTOP free of charge at www.gamstop.co.uk.

Protecting Younger Players

At SpinStation, we are absolutely committed to preventing underage gambling. Our platform is strictly for players aged 18 and over. We verify the age and identity of all players as part of our registration and KYC process, and we reserve the right to request additional documentation at any time.

We also recommend that all players with children at home use parental control software to prevent young people from accessing gambling websites. Useful tools include:

• GamBan – Blocks access to all gambling websites across your devices.
• Net Nanny – Comprehensive parental control software.
• Betfilter – Specialist gambling blocking software.
• Gamblock – Blocks gambling websites on your device.

Recognising Problem Gambling

Here at SpinStation, we want to help you recognise the early signs that gambling may be becoming a problem. Ask yourself the following questions honestly:

• Do you spend more money or time gambling than you originally intended?
• Have you ever tried to win back money you have lost (chasing losses)?
• Do you feel anxious, irritable, or restless when you are not gambling?
• Has gambling ever caused tension or arguments in your relationships?
• Have you hidden your gambling from friends or family members?
• Have you borrowed money or sold belongings to fund your gambling?
• Do you find it difficult to stop once you have started playing?

If you answered yes to any of the above, we strongly encourage you to use our responsible gaming tools or reach out to one of the support organisations listed below. Our Spin Station support team is also available to help you activate limits or self-exclusion immediately.

Support Organisations & Resources

We at SpinStation want every player to know that help is always available. Below is a list of trusted organisations that offer free, confidential support for anyone affected by gambling-related harm:

Dispute Resolution & Fairness

We at SpinStation are committed to resolving any player concerns fairly and promptly. If you have a complaint that cannot be resolved through our customer support team, you have the right to escalate the matter to our approved Alternative Dispute Resolution (ADR) provider — eCOGRA. eCOGRA is an independent body that adjudicates on disputes between players and operators in a free and impartial manner.

At Spin Station, fairness is not just a policy — it is a value. All our games use certified Random Number Generators (RNGs), and our platform is regularly audited to ensure compliance with regulatory requirements.